Order approvals are created and emailed to the customer at the order entry stage of the process. Custom Imprint must receive a signed order approval before the order can proceed to production. Custom orders will not begin processing until a deposit has been received or appropriate terms have been acquired. We accept all credit and debit cards (excluding American Express).
The imprint size will be noted on the design mockup. Customer specified print sizes must meet our imprint guidelines. Designs will be sized for the smallest sized garment within an order. Ex:An order contains both youth and adult sized garments that are to receive the same imprint. The imprints will be sized for the smallest youth sized garment unless customer approves runoff.
The imprint placement will be specified on your mockup. The location definitions are listed on our imprint guidelines. Precise location will slightly differ on each garment.
Order revisions are generally not accepted once an order is approved. Ex: A day after you place your order you decide you would like to change designs, garment colors, garment quantities or garment sizes. In the event management accepts your change order, your scheduled due date will also change and you may incur extra charges. These charges may include but are not limited to shipping, art, embroidery digitizing and general processing.
Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be cancelled. All cancellations must be made by written request.
Defective or misprinted items may be returned for a full refund within 48 hours from receiving them. Ex: Customers garment has a stain from garment factory on it. This does not include defective or misprinted items supplied by customers. All returns and refunds must be approved by management.
Custom Imprint Corp. will not be held responsible for spoilage up to 2%. Imprints on flawed items supplied by customers will be billed. Extra production time will be needed in the event we need to replace any items. Custom Imprint will not be responsible for damages such as profit loss on spoiled or defected products. We can not replace customer supplied items from vendors that we do not do have accounts with. Ex: Retail Stores. Any customer supplied items such as these are supplied at the customers own risk. We highly encourage our customers to purchase products from us. In the event your orders require exact quantities we encourage you to purchase extra pieces.
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